How to Request a Product Refund?

Step 1: Contact Us

Reach out to our Customer Support team through any of these channels:

• Email
• Phone
• Live Chat
• Online Contact Form

Please provide your order number and let us know why you’d like a refund.

Step 2: Check Eligibility

We’ll review your request to make sure your purchase qualifies for a refund based on our policy. Usually, refunds are available if:

• The request is made within 30 days of purchase
• The product is eligible (some products like digital downloads or final sale items may not qualify)
• The reason is valid (e.g., defective item, wrong product, dissatisfaction)

We’ll get back to you promptly to let you know if your refund is approved. If it’s not eligible, we’ll explain why and offer possible alternatives.

Step 3: Return the Product (If Needed)

If a return is required, we’ll send you instructions on how to send the product back, including:

• Where to return it
• How to package it
• Whether we cover the return shipping

Keep your return receipt or tracking number if sending by mail.

Step 4: Refund Processing

Once we receive and inspect the product (if a return is needed), or confirm your request (if no return), we will:

• Process your refund via your original payment method
• Or offer store credit or exchange if you prefer

Refunds usually take a few business days to appear.

Step 5: Confirmation

We’ll notify you as soon as your refund is processed with details on the amount and timing.

Need Help?

If you have questions or need assistance, our Customer Support team is here to help — just reach out!

Thank you for shopping with us.